Privacy Policy



Privacy Notice




We are committed to protect and respect your right to privacy. This Privacy Notice (“Notice”) governs the collection and use of personal data by Galadari Trucks & Heavy Equipment Co. Ltd. LLC. This Notice is applicable to Galadari Brothers Co. LLC (parent company) as well as Galadari Trucks & Heavy Equipments’ other subsidiaries that may also collect and process your personal data, either as controllers or processors. This Notice describes how and why we use any personal data you provide to us, as well as information we might obtain from other sources.


Your personal data may be used for any of the purposes specified in this Notice, or for additional purposes that we notify you of when your personal data is being collected. For more information about Galadari Trucks & Heavy Equipment Co. Ltd. LLC, please see


In this Notice, references to “our,” “us,” or “we” refer to Galadari Trucks & Heavy Equipment Co. Ltd. LLC.


Any references to “you” or “your” refers to the relevant individual who is the subject of the personal data.


Who are we?


Galadari Trucks & Heavy Equipment Co. Ltd. LLC, is the data controller for the purposes of any applicable data protection laws.


Definitions covered in this Notice


When we refer to processing your personal data in this Notice, we qualify this as any action done with or in connection with your personal data (this includes gathering, storing, and deleting such personal data). Any information that can be used to locate or (in)directly identify you is considered as “personal data”. Examples of personal data are: birth date, age, gender, nationality, passport, marital status, signature, country of residence, place of birth, photo, family details, voice recordings, religion, spoken languages, emergency contact information, insurance information, driver’s license number.


What types of personal data do we collect from you?


We process different categories of personal data further described below.


  1. Contact Details

Contact details is personal data that helps us to contact you, such as your address, email address and phone number.


  1. Identification Data

Identification Data is personal data that helps us identify you, such as your name, title, copy of your passport, Emirates ID, driver’s license, proof of utility bills etc.


  1. Sensitive personal data

This category of personal data is considered as sensitive by law. Examples of sensitive personal data are your health data or your biometric data or a copy of your photo.


  1. Web Data

Web data is personal data collected via our websites such as cookies, user activity records, IP addresses, social media profiles, and information about your interactions on our websites.


  1. Financial Data

Financial data is personal data such as your bank and card information, bank statements and your salary details.


For what purposes do we process your personal data?

Description of Processing

Category of Personal Data

Legal Basis

We process your personal data when we offer our products and services, such as construction machinery, commercial vehicles, and related services.

Contact Details, Identification Data, and Financial Data

Consent, Performance of Contract

We process your personal data so we can monitor the quality of our products and services to you, to conduct surveys, obtain feedback and manage and progress complaints as necessary.

Contact Details


We process your personal data for marketing and analytical purposes, including managing our loyalty programs and customizing offers for you.

Contact Details, Identification Data, Web Data, and Financial Data



We process your personal data to fulfil our legal obligations and to investigate or defend legal claims.

Contact Details, Identification Data, Sensitive Personal Data, Web Data, and Financial Data

Legal obligation

We process your personal data for accounting, administration, and auditing purposes related to our business operations.

Contact Details, Identification Data, and Financial Data

Performance of Contract

We process your personal data to protect and secure our IT systems or for backup and archiving purposes or to prevent a potential data breach.

Contact Details, Identification Data, Sensitive Personal Data, Web Data, and Financial Data


We process your personal data to safeguard the safety and security of all customers and employees in our buildings or properties either owned or rented.

Identification Data and Sensitive Personal Data

Protection of the interest of the data subject


Retention of Personal Data

We only retain your personal data for as long as necessary to carry out the purposes indicated in this Notice. After this period, we will securely delete your personal data, unless we are obligated to retain your personal data to comply with a legal or regulatory requirement or to deal with any potential disputes.

If we no longer need to keep your personal data, we will delete it from our systems and records and/or take steps to properly anonymize it so that you cannot be identified from it.

Your rights


You have certain rights that you can exercise. Please send an email to to exercise your rightsThe following rights may be applicable to you, depending on the jurisdiction where your personal data is processed:


Data Privacy Right

What does it mean?

Right to access your data

You have the right to request from us a summary or a copy of the personal data that we have on file about you.

Right to have your data updated or deleted

You have the right to request that we immediately amend any inaccurate or missing personal data we may have about you along with the right to request that your personal data be deleted if it is no longer needed or processing it is prohibited by law.

Right to limit or stop data processing

You have the right to limit how your personal data is processed in certain situations.

Right to request transfer of personal data or data portability

You have the right to obtain your personal data in an organized, machine-readable manner, or request to transfer it to a third party.

Right to raise objections to data processing

You have the right to raise an objection to the processing of your personal data.

Right to revoke consent

You have the right to revoke your consent at any point The legitimacy of processing done using your consent prior to its revocation will remain unaffected by the withdrawal of your consent.

Right to file a complaint

You have a right to file a complaint with the

Emirates Data Office or the relevant supervisory authority in your country if you believe that we have not complied with the applicable data protection laws.


It is important to note that the rights stated above are not absolute and that not every request can be fully granted. In certain cases, for instance where we are required to retain your personal data by contracts or the law, we might not be able to delete it or limit its processing.


With whom do we share your personal data?


We may share your personal data with:

  1. Our service providers, business partners, and affiliates
  2. Authorized third parties
  3. Other third parties required by law.

We regulate how and with whom we share your personal data. We may disclose your information for purposes such as payment processing, order fulfilment, product installation, customer service, marketing, financing, servicing or repair, and other similar operations.


Category of Recipient

Purpose for Sharing

Affiliates and subsidiaries

To facilitate, operate, improve, or fulfil our services

Service providers and business partners

To facilitate, operate, improve, and fulfil our services to you on our behalf we may want to outsource certain functions.

Financial institutions

To verify your eligibility and process your service request based on your consent or our contract with you,

Law enforcement and government authorities

To ensure compliance with the relevant laws based on our legal obligations


How do we secure your personal data?


We have adopted appropriate technological and operational security measures to protect your personal data against loss, abuse, alteration, or destruction. Only authorized people have access to personal data, and these individuals are contractually bound to keep it confidential. We require our suppliers and vendors to implement appropriate safeguards when they access or use personal data that we share with them.


Automated Decision Making/Profiling


Our artificial intelligence technologies may enable automated data processing in several fields. This is called “profiling”. If we make use of profiling, we will always obtain your consent.  We will also conduct privacy impact assessments to implement appropriate measures to protect your rights.


When we make use of profiling, you have the right to object against it. This right can be invoked by using the contact details provided in the “Contact Us” section below.


Collection of personal data from children


Our services are intended for adults, and not directed to children. We do not intentionally gather or request personal data from children. If we collect personal data from children, we will obtain verified parental consent.


International data transfers


When processing your personal data, we might share it with third parties in other countries to the extent required to achieve the purposes stated in this Notice. Galadari Trucks & Heavy Equipment Co. Ltd. LLC is part of Galadari Brothers Co. LLC. Your personal data may be shared within this group of companies, as well as with Galadari Brothers Co. LLC’s subsidiaries located in countries outside of the UAE. Such transfers shall be continually done in accordance with applicable data protection laws.

We transfer personal data from the United Kingdom and the European Economic Area (“EEA”) to organizations outside the EEA in accordance with the EU Standard Data Protection Clauses. For more information regarding transfers, please contact us at

Privacy Center


Our Privacy Center enables you to customize your consent preferences. By clicking on Privacy Center, you can manage the consent given to us.

Contact Us


If you have any questions or concerns about this Notice, please contact us at



Updates to the Notice


This Notice may be updated on a regular basis to reflect new developments. We reserve the right to update, add, or remove portions of this Notice at any time. You are also advised to revisit this Notice periodically for updates.


The most recent update to this Notice will be indicated below.


Date of Publication – 1st March 2024

Galadari Trucks & Heavy Equipment